Latest Articles
The latest thoughts and musings from Josh
What's the Cost of Doing Nothing?
Time kills all deals. If a sales rep can’t articulate the prospect’s cost of maintaining the status quo, then every other aspect of BANT falls apart.
Read MoreHubTran's Freightwaves Back-Office Update
In this video interview, I discuss 3PL and freight broker back-office trends for 2021 with Andrew Cox of Freightwaves.
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Freightwaves: Scalable growth starts with the back office
A top priority for brokers, carriers and logistics providers alike has become automating back-office processes to simplify invoicing and other freight management tasks. Early adopters have gained a competitive advantage over those still clinging to the old ways of doing business.
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Why 3PLs and Brokers Need To Automate The Freight Invoice Settlement Process
Automating the complex freight invoice settlement process streamlines the order to cash cycle for 3PLs and Freight Brokers.
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Freightwaves Interview: How to Sell Value
I appeared on FreightWaves’s Put That Coffee Down podcast and discussed selling value vs. price.
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Top 4 Labor Productivity KPIs Supply Chain Back Office Managers Should Track
Here are four KPIs that freight brokerage and supply chain back-offices should be tracking.
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5 Ways Automating Back-Office Processes Make 3PLs & Brokers More Productive & Profitable
Consider these top five ways automating freight brokerage and supply chain back-office processes can generate excellent gains for your company.
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Roundtable on Logistics Automation
I participated in a panel on automation in the transportation and logistics industry’s back office, lead by Crain’s Chicago, with a couple of rock stars from the logistics worl – Haley Evans (Vice President at TriumphPay) and Michelle Potter (Senior Director of Strategic Development at England Logistics).
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Weathering Market Volatility with Variable Cost Structures
Businesses always need to be vigilant about controlling costs. With the rise of economic uncertainty, the need to reduce financial risk is more pressing than ever.
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The Top Three Lessons You Can Learn From Insurers To Better Serve Your Customers
A strategy for improving customer experience often helps improve internal business processes by extension. However, it’s important to understand your limits as an organization. Focus on tangible goals that move you in the right direction rather than on a vague, overarching goal like having an “exemplary customer experience program.
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